Paint Dealer Application
PLEASE READ!
If you’re looking to return or exchange your order (excluding semi-custom & custom orders), we’re here to help! All returns must be postmarked within thirty (30) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards, boxes must be included with your return. Please note discounted items are final and cannot be returned or exchanged.
You can return your product for store credit (at no fee), for a different product, or, for a refund to the original payment method (minus a $9.99 handling fee). To initiate a return or exchange, please send your order to returns@tmbrecords.com. Please provide your order number, which can be found on your email confirmation or packing slip, included with your order.
Refunds will be credited back to your original method of payment. Please allow 3-10 business days for the funds to be returned to your account, as bank’s processing times vary per establishment. Please note, we can’t process refunds more than 30 days after the date of shipment.
- INTERNATIONAL RETURNS & EXCHANGES -
If you’re looking to return orexchangeyour order (excluding semi-custom & custom orders), we’re here to help! You can return your product for store credit (at no fee), for a different product, or, for a refund to the original payment method (minus a $9.99 handling fee and shipping cost). To initiate a return orexchange, please send your order to returns@tmbrecords.com. Please provide your order number, which can be found on your email confirmation or packing slip, included with your order.
- RETURNS PROCESS FOR INTERNATIONAL ORDERS -
1. Purchase your own shipping label through your carrier of choice. All returns can be shipped to: your address?
2. When filling out the Commercial Invoice for your return package, please mark the package as a Return to avoid customs charges.
3. Seal the box and return it to us! Please save your tracking number in the event you need to track your package.
4. Once we receive your return, we will refund your original form of payment. All returns must be postmarked within thirty (30) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return. Any returns postmarked after thirty (30) days of receipt by the customer, will be refused and the item(s) returned to sender. Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs (unless the item had arrived damaged).
Refunds will be credited back to your original method of payment. Please allow 3-10 business days for the funds to be returned to your account, as bank’s processing times vary per establishment. Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to TMB Records with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.
- TAXES/DUTIES/REFUSED SHIPMENTS (FOR INTERNATIONAL SHIPMENTS) -
You are responsible for any additional taxes and duties.
We are so sorry, but we cannot pre-determine customs fees and TMB Records is not responsible for any fees charged by customs. If you decide to refuse any shipments from TMB Records, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to TMB Records. This amount will be subtracted from your merchandise refund. Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Be sure to package returns well, as items damaged from improper packaging will not be accepted.
Once your package has been received at TMB Records your refund or store credit will be processed within five (5) business days of receipt. Refunds will be credited back to your original method of payment. If you wish to make an exchange, please email you returns@tmbrecords.com as you may have to place a new, separate order (unless you are exchanging an item that has been damaged). TMB Records ships all orders with insurance so please contact us within three (3) days of receipt of any damaged goods so we can contact the shipping company and proceed accordingly. Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to TMB Records, with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.